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One stop shop · Standardization·Specialized services

Five interconnected links, personalized quick response, worry free and confusion solving

  • Consulting service
    Dedicated personnel are responsible for technical support and answering demand information
  • Scheme
    Provide detailed technical solution reports based on customer requirements and products
  • Assemble
    The equipment owner is responsible for the overall progress of the equipment. Business specialists update the production schedule weekly and report to customers
  • Check and accept
    After internal acceptance, send the acceptance materials to the customer via email and notify them to schedule a time for factory acceptance
  • Shipment
    Engineers follow the equipment to the customer's factory for installation and debugging
service

Service Commitment

Thoughtful service, meticulous manufacturing, satisfactory prices, and peace of mind for customers

Our service pursues refinement, from pre-sales consultation, to developing suitable solutions, to after-sales maintenance, our service will be refined and refined
  • Customer Oriented
    Provide you with suitable solutions
  • Service as the core
    Multi directional and multi angle service for you
  • Quality is fundamental
    Creating trustworthy products

Quick Response

200+service engineers, always on standby to serve you

  • 5minute
    Provide technical consultation response
  • 8hours
    Quickly resolve complaints and feedback
  • 24hours
    Go to the domestic customer site
  • 24hours
    Provide clear scheme design

Equipment Shipment

The standardized process of the system ensures safer and more efficient equipment shipment

  • 01
    Customized development of equipment is carried out before leaving the factory, and after internal acceptance, the acceptance materials will be sent to the customer via email
  • 02
    Make an appointment with the customer for the factory acceptance time
  • 03
    Equipment packaging, using professional packaging and modular solutions to ensure the safety and integrity of the equipment
  • 04
    Engineers provide full guidance on equipment installation and debugging until the entire production line runs smoothly and meets the standards
  • 05
    Provide comprehensive one-on-one practical and technical training

After-sale Service

After sales service concept of 'no waiting'

  • Customer factory resident
  • Equipment problems are ringing quickly
  • Regular maintenance
  • Regular visit

After sales guarantee

Quality and efficiency are guaranteed, ensuring worry free production for you

  • Three Guarantees Clause
    The product is covered by three guarantees, with a one-year warranty period, but does not include vulnerable parts. (Note: The three guarantees of the product refer to the repair, replacement, and return services required due to quality issues. The direct costs within the scope of the three guarantees will be borne by us. The equipment user will bear the costs of shipping, accessories, accommodation and travel expenses for technical personnel.).
  • One year warranty
    Purchase and enjoy a 1-year free warranty service for the entire machine! From the first injection to each injection, we promise to provide free repair or replacement of parts for machine malfunctions that are not caused by human factors; National service network coverage, connecting solutions within 24 hours; Official certified engineers provide on-site service, with reliable technology and peace of mind.
  • Standardized complaint handling system
    If there are any problems with the production line during the operation of your project, you can file complaints and feedback. We guarantee to complete problem identification and provide solutions within 24 hours, and assist domestic (foreign) customers in resolving issues within 3 days (10 days). Our complaint handling system operates in a standardized manner, ensuring precise and efficient problem-solving.